Frequently asked questions about car hire in San Pedro de Alcántara

You can book easily via our website, by phone, or by visiting our office. In every case, we guarantee fast and personalised service.

Yes. We offer immediate availability at our facilities. Call us and we’ll handle your booking on the spot, with no unnecessary delays.

You’ll receive a confirmation email within 24 hours. If you don’t see it, please check your spam folder or contact us directly.

First, check your junk or spam folder. If it’s not there, give us a call — we’ll sort it out immediately.

No. Payment is made upon vehicle collection, in cash, by debit card or by credit card (Visa, Mastercard or American Express).

Yes, as long as there is availability. If you opted for our Plus Guarantee, you can cancel up to 1 hour before without penalty.

We adjust to your schedule. If you provide your flight number, we’ll track it and wait for up to 5 hours after your scheduled arrival.

You only need your ID, passport or residence card and a valid driving licence.

From 18. Young drivers and those with a recent licence also take the Novice Driver Plus.

Yes. You can include additional drivers who meet the same criteria as the main driver. We only need their details and documentation; with Premium, the additional driver is free.

Yes, with Premium, which covers Spain, Gibraltar and Portugal. Unlimited mileage applies only within Andalucía.

It includes VAT and Basic cover with an excess. No-excess cover and roadside assistance come with Premium, for a daily fee. You can check all the details in our fleet of cars in San Pedro de Alcántara.

With Basic, 150 km a day; with Premium, unlimited within Andalucía. For van hire in San Pedro de Alcántara, mileage has its own conditions and the insurance carries an excess. We confirm both figures before you complete your booking, not when you collect the vehicle.

Yes, as long as the vehicle is returned in good condition. Otherwise, a cleaning fee may apply.

We are obliged to identify the driver to the authorities, but we do not charge any administration fees.

You’ll find us just outside the arrivals hall (Terminal 3) with an identifying sign. If you don’t see us, wait by the sign and we’ll be there shortly.

At Gibraltar Airport, we meet you at the FOCONA public car park, 200 metres from the terminal.
At María Zambrano train station, we’ll be waiting for you by the exit lifts with a visible sign.

Call us on the support number listed on your contract. Our lines are open 24 hours a day, bank holidays included.

Yes, subject to availability. We can deliver to homes and hotels between Marbella and Sotogrande. Ask us for conditions and pricing.

Yes. You can return it at Málaga Airport, Gibraltar Airport, Málaga train station, or request collection from your accommodation within our service area.

We’ll provide the exact return location when you collect the car. Typically, it’s the same car park as the delivery point.

Yes. After 8:00 p.m., additional charges apply, which we’ll inform you of before confirming your booking.

Payment is made upon vehicle collection, in cash, by debit card or by credit card (Visa, Mastercard or American Express).

Yes, cash payments are accepted, as long as they do not exceed the legal limit. Please check conditions when booking.

No, you can pay in cash, by debit card or by credit card. The only difference is the guarantee: without a credit card in the driver’s name, an amount may be requested and released at the end of the hire if everything is in order. We give you the details when you book.

No. The price includes Basic cover, with an excess. No-excess cover is Premium, for a daily fee.

The included cover is Basic: collision damage, with an excess. Premium has no excess, but does not cover wheels, glass, underbody, keys or intentional damage.

Yes. We offer optional extras such as our Plus Guarantee, which covers wheels, windows, and key loss.

Not with a credit card in the driver’s name. With any other payment method, an amount may be requested as a guarantee and released at the end of the hire if the car comes back undamaged and everything is in order.

Premium includes roadside assistance. You’ll find the contact numbers in your contract. With the Plus Guarantee, we’ll arrange a replacement vehicle.

Yes. You can change dates, times or even the vehicle model, subject to availability. The sooner you notify us, the more options we can offer.

Simply call us directly. If you selected our Plus Guarantee, you can cancel up to 1 hour before your scheduled time without penalty.

With the Plus Guarantee, no. Without it, cancelling is free up to 48 hours before with the included refund insurance.

Yes, if available. Keep in mind that the price may vary depending on the new model.

If we receive no notification within 2 hours of the agreed time, the booking will be automatically cancelled.

Yes. You’ll receive a full refund, minus the cost of the Plus Guarantee (if purchased). You can also check our car hire offers in San Pedro de Alcántara for future bookings with even more favourable terms.

With Premium, you have roadside assistance. The direct assistance number is listed in your contract. You can also call us, and we’ll send help and, with the Plus Guarantee, a replacement vehicle.

Fill in the joint accident report form, which you’ll find in the vehicle’s glovebox—preferably together with the other driver. Then, inform our office immediately.

Call us right away. In many cases, we can assist you directly or send help to your exact location.

Yes. Our team and service partners provide multilingual support, so you’re never alone—even if you don’t speak Spanish.